Unused credit packs
You may request a refund for an unused credit-pack purchase within 14 calendar days of payment. If any credits from that pack have been used, the pack is ordinarily no longer refundable except where required by law or where a confirmed service error prevented use.
Failed or defective generation
If a billable generation fails before a usable result is delivered, the reserved Visual Memory Space credits are intended to return automatically. If they do not, contact us with the date, your username or sign-in email, and a brief description. A result is not defective only because an AI image differs in style or likeness from personal preference.
Duplicate or unauthorized charge
Report a duplicate charge promptly. If you believe a payment was unauthorized, contact us and your payment provider. We may need to verify the account and transaction before taking action.
How to request a refund
Use Contact, choose “Refund request,” and include your username or sign-in email, purchase date, pack, and reason. Do not send a full card number. Approved refunds return to the original payment method. Bank processing time is outside our control.
Chargebacks
Please contact us first when possible so we can investigate. Filing a chargeback does not create a right to keep credits or content tied to a reversed payment.
Mandatory rights
This policy does not limit any non-waivable consumer rights that apply where you live.